Yodole Return Policy

If you wish to return your wireless device, you must do so within 14 days of purchase. Returning your merchandise does not automatically cancel your service. To return your merchandise or cancel your service, you must get in touch with the Yodole Care team.

You are permitted one exchange. To make the exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. All merchandise must be in like-new condition and accompanied by the original receipt.

If you purchased your phone from Yodole, please follow the instructions below to process your return:

If you would like to return your phone, login to your Yodole account and contact us on our Service number at (888) 963-6533 for a pre-paid, pre-addressed return shipping label. Yodole will send the label to the email address associated with your Yodole account. Print the return shipping label and place on the outside of the shipping carton.

Remove the SIM from your phone.

Pack the like-new merchandise (including phone, charger, battery, instructions, etc.) in the ORIGINAL box and shipping carton.

The order receipt must accompany all returns. To print, login to your account, access your Order History, select the specific order and print the receipt.

As soon as we receive your complete and like-new merchandise, we’ll issue your refund. Purchases made by credit card will be refunded through a credit to your card (this process may take up to 3 weeks). If you have financed your phone with Splitit, you can follow the same process. After Yodole finishes processing a refund, Splitit will refund the money paid and cancel any future payments on your plan.

Yodole is unable to process claims or provide refunds for lost or missing returns without tracking information, so keep a copy of your shipping label as proof of shipment to make the process easier. If you return your merchandise, even by mistake, after the return period has closed, Yodole cannot issue a refund and the merchandise you returned will not be sent back to you, so keep that tracking info close!