1What does my service include?
All plans include Voicemail, Caller ID, Call Waiting, and Three-Way Calling. When using the three-way calling feature, charges for both numbers dialed will apply. All domestic long distance charges are included as well.
2Is there a credit check?
No Credit Checks are necessary with Yodole Mobile service.
3Can I change my line’s area code?
If you move, you can change your phone number to a different area code.
4How do I activate my Yodole Mobile service?
Once your order is placed, your account will be created and a SIM card will be mailed out to you. Included with this SIM card will be instructions on how to activate your line of service, with steps that include logging into your
account and processing through the self-activation process.
5Will I need to buy airtime if I am reactivating my Yodole Mobile service?
No, it is unlimited, but there is a monthly charge.
6Can I change my Yodole Mobile service phone number?
7Will I ever be charged for overages?
The only time you may have an overage charge or a negative balance is if you are using features not included in your plan, like 411directory assistance or International Long Distance calling and texting.
8Does Yodole Mobile have an excessive usage policy?
We value the quality of service for all of our customers and observe fair usage policy to ensure a unique experience connecting you to your family, friends, peers, and loved-ones.
9What is considered an excessive user?
An excessive user is considered to be someone who uses more data than the average user... a lot more. As stated in our Terms & Conditions: "Unlimited: We reserve the right to limit, suspend or terminate voice, text, or data services
for abnormally high usage or cancel any other Yodole Mobile service without notice for any reason at any time at Yodole Mobile's sole discretion."
10Do you throttle your data speeds?
This is depending on the Carrier of choice and the Plan you choose. There are no hidden limitations on data. Our primary focus is to educate you on how to manage your cellular assets in a way that will save you the most money. For
example, did you know that there are millions of free WiFi hotspots across the US? Making use of these WiFi hotspots can cut your data usage in half, and with our great variety of plan choices, you may be able to spend even less
on a monthly plan.
11How do I know if my Yodole Mobile service is active and ready to use?
You will need to activate your service in the U.S. or Puerto Rico and make a phone call to finalize the activation and ensure that you are able to make/receive calls.
12Can I reactivate my Line in a different zip code?
Yes. Our Yodole Mobile service has nationwide coverage. The new zip code must be in an area within your carrier of choice and their coverage area.
13Can I Activate my Yodole Mobile service with a telephone number issued by another company?
Yes, you can transfer your existing phone number to a us for free.
14How long does it take to get my Yodole Mobile service active?
Upon initiating the activation process, your Yodole Mobile service should be active within minutes; however, the activation process may take up to two hours. A transfer of a phone number from your current provider to a new pre-paid
cellular service may take up to 2 business days, and sometimes longer in the case of landline numbers.
15How long does it take to get my service active?
In most areas, your service will be active within hours. In some areas, it may take 24–48 hours.
16How much deposit is required?
No deposits are required
17Can I keep my telephone number / line from another company?
Yes you can. You may transfer your telephone number from another company to our service for free. To port in your existing telephone number to your new line of service, the number you are porting must be active with your current
You need to submit a request to us to port in your number, and we will process your request on your behalf. In order to request the transfer and initiate the activation process. Before initiating that process, you must contact
your old service provider to get the Account number and PIN number you were assigned from the old carrier.
18Can I port my Canadian phone number to your Yodole Mobile service?
We do not port Canadian phone numbers at this time.
19Do we need to sign a contract?
There are no contracts with Yodole Mobile service.
20Is Yodole Mobile service right for a small business?
Our services are for personal use only.
21Why do I need a SIM card?
A SIM card allows a device to connect and communicate with the network. Owner-provided devices need a SIM card from Yodole Mobile to work.
22What wireless networks does Yodole mobile use?
We have partnered with the both Verizon and T-mobile to bring you the 4GLTE/5G network coverage at the quality you want. The only difference is lower costs since we don't have to pay to build or maintain a nationwide cellular network of towers. This means you get the same dependable coverage at a lower cost. Refer to detailed coverage maps for more details.